This policy explains what personal information MadinaDates.pk collects when you visit our website or order from us, how we use it, and the choices you have.
Information We Collect
- Order details: your name, phone number, email address, delivery and billing address, the products you order and any gift message or notes you add.
- Account details: if you create an account, your name, email address and order history. Your password is stored securely and is never visible to us.
- Messages and reviews: what you send us by email, WhatsApp or our website forms (for example corporate gift and bulk order enquiries), and reviews you submit on our website.
- Technical information: your device and browser type, the pages you visit and similar information collected through cookies.
Payment Information
If you pay online, your payment is processed securely by the payment provider. We do not see or store your full card details.
How We Use Your Information
- To process, deliver and track your orders, and to contact you about them.
- To send order confirmations and updates by email, SMS or WhatsApp.
- To answer your questions and provide customer support.
- To manage your account and show your order history.
- To show approved reviews on our website. We show only your name and your review, never your phone number or email address.
- To improve our website, products and service, and to prevent fraud.
- To send you offers and news, only if you have agreed to receive them. You can opt out at any time.
Cookies
Our website uses cookies, which are small files stored in your browser. Some are needed for the website to work, for example to remember the items in your basket and keep you signed in. We may also use analytics and advertising tools, such as the Meta (Facebook) Pixel, to understand how visitors use our website and to show relevant ads. You can block or delete cookies in your browser settings, but the basket and checkout may not work without them.
Sharing Your Information
We never sell your personal information. We share it only when it is needed:
- With courier companies, to deliver your order (your name, phone number and address).
- With payment providers, to process your payment.
- With service providers that help us run our website and send emails. They must keep your information safe and use it only for that work.
- When the law requires it, or to protect our rights and prevent fraud.
How Long We Keep Your Information
We keep your information for as long as we need it to provide our service, keep our accounts and records, and meet legal requirements. When it is no longer needed, we delete it or make it anonymous.
Keeping Your Information Safe
Our website uses a secure (SSL) connection, and only the people who need your information to serve you can access it. No website can be completely secure, but we take reasonable care to protect your information.
Your Choices and Rights
- You can view and update your account details at any time in My Account.
- You can ask us for a copy of the information we hold about you, or ask us to correct or delete it.
- You can unsubscribe from marketing messages at any time.
To make a request, email us at info@madinadates.pk. We may need to keep some order records for legal or accounting reasons.
Children
Our website is meant for adults. If you are under 18, please use it only with the permission of a parent or guardian.
Changes to This Policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact Us
If you have any questions about your privacy, please contact us:
- Email: info@madinadates.pk
- Phone and WhatsApp (Lahore, Pakistan): 0300-6234621
- Phone (Madina, Saudi Arabia): +966 57 426 4425
